Senior Officer, Channel Services(outbound)

Prudential

Hong Kong, Hong Kong
Outbound servicing call
After-sales services
Customer experience enhancement
Provide dedicated after-sales services to existing bancassurance customers and generate appointments via outbound calls

Job Summary

  • Provide dedicated after-sales services to existing bancassurance customers and generate appointments via outbound calls.
  • Handle various customer requests including problem payments, policy administration, claims follow-ups, premium reminders, and policy revival applications.
  • Deal directly with customers for regulated activities like policy conversion and ILAS top-ups, while also handling inquiries and dissatisfaction.

Matching Summary

Provide dedicated after-sales services to existing bancassurance customers and generate appointments via outbound calls.

Skills & Requirements

Must-have

  • outbound servicing call
  • after-sales services
  • customer experience enhancement
  • policy administration
  • claims pending cases follow up
  • premium reminder calls

Nice-to-have

  • build customer trust
  • collaborative problem solving
  • positive service transformation
  • career ambition support

Key Requirements

  • Tertiary education
  • Licensed with IIQE paper I, III and V
  • 4-5 years after-sales services experience
  • Insurance/banking industry experience
  • Outbound call/telemarketing experience
  • Microsoft Office and Excel proficiency
  • Excellent English and Chinese command

Work Rights

Not specified

Tailored Resume

Cover Letter