Not specified (assumed onsite due to field responsibilities)
Current valid driver's license required
Proficiency in microsoft office products
Willingness to perform on-site investigations
American Electric Power (AEP) is seeking a Customer Service Account Representative Associate to act as a primary customer relations resource for residential and commercial customers. The role involves addressing customer inquiries, promoting company programs, and assisting in energy management, all while maintaining effective communication and problem-solving skills.
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Job Summary
This position serves as the primary field customer relations resource for residential and commercial customers in an assigned territory.
Incumbents will be responsible for financial responsibility including billing options, tariff analysis, and monitoring customer delinquencies.
AEP offers a unique comprehensive benefits package designed to support and enhance the overall well-being of employees.
Matching Summary
Match Score: 75
American Electric Power (AEP) is seeking a Customer Service Account Representative Associate to act as a primary customer relations resource for residential and commercial customers. The role involves addressing customer inquiries, promoting company programs, and assisting in energy management, all while maintaining effective communication and problem-solving skills.
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Salary
Base: $54,063 - $93,188.50 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package included
Skills & Requirements
Must-have
Current valid driver's license required
Proficiency in Microsoft Office products
Willingness to perform on-site investigations
Knowledge of electrical distribution operations
Strong oral and written communication skills
Nice-to-have
Community involvement and engagement
Ability to facilitate special projects
Experience with energy efficiency programs
Proactive marketing of company initiatives
Participation in trade shows and seminars
Key Requirements
Bachelor degree or equivalent experience in Business, Engineering, or Marketing
Minimum 3 years customer contact experience for Associate level
Must possess a current Driver license
Working knowledge of field activities related to electrical distribution