Principal Customer Success Manager - Veza

ServiceNow

Waltham, United States
Base: $133,600 - $233,800; bonus/equity: variable/...
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12+ years managing complex enterprise customers
Executive engagement with cio and ciso
Renewal and expansion ownership
** Veza, a pioneer in identity security, is seeking a Principal Customer Success Manager to oversee enterprise customer success, focusing on executive engagement and value realization. This role emphasizes extreme ownership of customer outcomes and requires significant experience in managing complex enterprise accounts. **

Job Summary

  • The Principal Customer Success Manager is responsible for the end-to-end success of a defined portfolio of approximately 8-10 strategic enterprise customers.
  • This role requires direct accountability for customer outcomes including executive alignment, realized business value, platform adoption, and renewal readiness.
  • Compensation includes a base pay range of $133,600 to $233,800 plus equity, variable incentive compensation, and comprehensive benefits.

Matching Summary

Match Score: 75

** Veza, a pioneer in identity security, is seeking a Principal Customer Success Manager to oversee enterprise customer success, focusing on executive engagement and value realization. This role emphasizes extreme ownership of customer outcomes and requires significant experience in managing complex enterprise accounts. **

Salary

Base: $133,600 - $233,800; Bonus/Equity: Variable/incentive compensation and equity when applicable; Benefits: Health plans, 401(k) match, ESPP, flexible time away

Skills & Requirements

Must-have

  • 12+ years managing complex enterprise customers
  • Executive engagement with CIO and CISO
  • Renewal and expansion ownership
  • SaaS or platform organization experience
  • Strategic account portfolio management

Nice-to-have

  • Identity Governance & Administration experience
  • Privileged Access Management background
  • Zero Trust program exposure
  • Security transformation efforts knowledge
  • Compliance initiative familiarity

Key Requirements

  • 12+ years of relevant experience
  • Proven track record driving renewals and expansion
  • Strong business and financial acumen
  • Executive-level communication skills

Work Rights

Not specified

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