Gvpkp Snl Hiring

Concentrix

Quezon City, Philippines
Not specified
Day-to-day supervision of call center associates
Regular coaching to achieve performance metrics
Handling escalated customer calls
Concentrix is seeking a Team Leader for their call center operations in Quezon City, Philippines. The role involves supervising a team of call center associates, ensuring performance metrics are met through coaching and management

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role requires effectively coaching direct reports on their performance weekly and handling escalated customer calls as subject matter expertise.
  • The position involves managing employment status including firing, promotions, and regularization while ensuring compliance with organizational policies.

Matching Summary

Match Score: 85

Concentrix is seeking a Team Leader for their call center operations in Quezon City, Philippines. The role involves supervising a team of call center associates, ensuring performance metrics are met through coaching and management.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Regular coaching to achieve performance metrics
  • Handling escalated customer calls
  • Work and attendance monitoring
  • Implementing corrective action plans

Nice-to-have

  • Strong written and verbal communication skills
  • Ability to lead team in multi-tasking
  • Willingness to work a flexible schedule
  • Advocacy for team members
  • Experience with performance appraisals

Key Requirements

  • Associate's degree in related field preferred
  • Two to four years of relevant experience
  • Philippines location requirement (PHL Quezon City)

Work Rights

Philippines ONLY

Tailored Resume

Cover Letter