Workplace Experience Specialist, Information Technology
BDO
Perth, Australia
Hybrid
In-person technology support
Device lifecycle tasks
Online meeting support
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity
Job Summary
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.
This role is critical in ensuring a seamless first-day experience for new starters, executing device lifecycle tasks under the governance of the Asset & Configuration Lead, supporting online meetings, acting as a local triage for onsite issues, and most importantly maintaining a strong customer-centric presence in each office.
Working for BDO you will be part of a growing and market leading professional services firm, with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Matching Summary
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.
Skills & Requirements
Must-have
in-person technology support
device lifecycle tasks
online meeting support
local triage for onsite issues
customer-centric presence
frontline support across devices
walk-up/tech-bar operation
Nice-to-have
collaborative culture
continuous improvement focus
strategic technology enabler
health and wellbeing benefits
inclusive and accessible recruitment
Key Requirements
ITIL Foundation or equivalent
Experience delivering in-person IT support
Certificate, diploma or tertiary qualification in IT or related discipline (or equivalent experience)
Experience handling devices including setup, imaging, Autopilot/Intune execution