As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves having in-depth conversations with customers to support their overall banking needs including home loans, business banking, and financial advice.
The role requires frequent travel to support multiple branches including Bairnsdale, Lakes Entrance, Orbost, and occasionally Sale.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Work in busy retail environment
Travel frequently to multiple branches
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask right questions
Champion risk-adverse culture
Supportive team environment
Holistic customer solutions
Key Requirements
Proven experience in customer service
Experience in financial services, retail or hospitality
Ability to work in a commercial retail environment
Aboriginal & Torres Strait Islander people encouraged to apply