The role involves managing client interactions in the Madrid office to meet bank strategy and provide an outstanding customer experience
Job Summary
The role involves managing client interactions in the Madrid office to meet bank strategy and provide an outstanding customer experience.
Responsibilities include informing clients about financial products, identifying cross-selling opportunities, and executing operations according to audit and security norms.
Candidates must demonstrate knowledge of bank products, campaigns, and the functioning of other bank channels while sharing relevant client information.
Matching Summary
The role involves managing client interactions in the Madrid office to meet bank strategy and provide an outstanding customer experience.
Skills & Requirements
Must-have
Full-time schedule Monday to Thursday
Friday morning hours 08:00 to 15:00
Proactive cross-selling opportunities
Nice-to-have
Excellent customer experience standards
Knowledge of bank products and campaigns
Understanding of market competition
Key Requirements
Degree in Law, Economics, or Business Administration
MIFID certification (valued)
LCI Certificate required
Minimum 6 months banking customer service experience
Knowledge of banking operations and financial products