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The North Carolina Department of Commerce is hiring a Consumer Complaint Analyst to handle consumer complaints and provide dispute resolution for regulated utility companies. The role requires strong analytical and communication skills, with a focus on ensuring fair resolution of consumer issues.
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Job Summary
The North Carolina Department of Commerce, Division of Public Staff Utilities Commission, is seeking a Consumer Complaint Analyst to handle consumer complaints and provide dispute resolution for issues involving regulated utility companies.
Responsibilities include investigating complaints, collaborating with various divisions, and advocating for the using and consuming public to ensure fair and effective resolution of concerns.
The position offers full-time employment with State Benefits, including health insurance, retirement plans, paid holidays, and leave accrual, with eligibility for the Public Service Loan Forgiveness Program.
Matching Summary
Match Score: 75
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The North Carolina Department of Commerce is hiring a Consumer Complaint Analyst to handle consumer complaints and provide dispute resolution for regulated utility companies. The role requires strong analytical and communication skills, with a focus on ensuring fair resolution of consumer issues.
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Salary
Recruitment Range: $39,244 - $62,000; Bonus/Equity: Not specified; Benefits: State Benefits, including health insurance, retirement
Skills & Requirements
Must-have
Complaint analysis and investigation
Dispute resolution skills
Communication with regulators and public
Data analysis and problem-solving
Nice-to-have
Public service work
Advocacy for consumers
Collaborative team environment
Key Requirements
Bachelor's degree or equivalent combination of education and experience
One year experience in complaint analyst work
Experience in public utility operational or regulatory environment preferred