Strategic Customer Success Manager (pst)

Hyperproof

USA, United States
$92,000—$141,000 usd py
**
Trusted business advisor
Deeply understand customer needs
Ensure value delivery of product
** Hyperproof is seeking a Strategic Customer Success Manager to enhance customer relationships and deliver exceptional service in a fully remote role, primarily covering the Pacific time zone. The ideal candidate will have over five years of experience in a SaaS environment, demonstrating excellent communication and problem-solving skills. **

Job Summary

  • The Strategic Customer Success Manager acts as the face of our organization to our existing customers and channel partners.
  • You’ll be the main point of contact, owning the customer relationship, and serving as the customer’s primary escalation path to mitigate and resolve customer issues.
  • We are a fully remote company! This preference for this role is the Pacific time zones, as you will be responsible primarily for coverage of the West Coast.

Matching Summary

Match Score: 75

** Hyperproof is seeking a Strategic Customer Success Manager to enhance customer relationships and deliver exceptional service in a fully remote role, primarily covering the Pacific time zone. The ideal candidate will have over five years of experience in a SaaS environment, demonstrating excellent communication and problem-solving skills. **

Salary

$92,000—$141,000 USD

Skills & Requirements

Must-have

  • Trusted business advisor
  • Deeply understand customer needs
  • Ensure value delivery of product
  • Provide ongoing support
  • Exceptional customer experience
  • Own long-term customer relationships

Nice-to-have

  • Known customer advocate
  • Trusted teammate to cross-functional teams
  • Carry yourself with aplomb

Key Requirements

  • 5+ years of experience in SaaS/Technology
  • Experience with autonomy in complex situations
  • Bachelor’s Degree preferred
  • Familiarity with InfoSec/Regulatory compliance

Work Rights

Not specified

Tailored Resume

Cover Letter