Service Advisor

Ford of Latham

Latham, United States
Est. annual compensation: $70,000.00-$120,000.00; ...
On-site
Initiating automotive services and repairs
Customer communication and liaison
Developing service estimates
Ford of Latham is seeking an Automotive Service Advisor who will act as a liaison between customers and technicians, ensuring a seamless service experience. The role requires a focus on customer satisfaction, with responsibilities including service initiation, estimate development, and communication of repair needs

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Benefits include competitive pay, medical, dental and vision plans, paid holidays & PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, Lithia Learning Center, vehicle purchase discounts, and wellness programs.

Matching Summary

Match Score: 85

Ford of Latham is seeking an Automotive Service Advisor who will act as a liaison between customers and technicians, ensuring a seamless service experience. The role requires a focus on customer satisfaction, with responsibilities including service initiation, estimate development, and communication of repair needs.

Salary

Est. Annual Compensation: $70,000.00-$120,000.00; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Customer communication and liaison
  • Developing service estimates
  • Maintaining customer records
  • Administering manufacturer warranty

Nice-to-have

  • Earning customers for life
  • Team player focused on customer service

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter