Banking Services Group Leader Iii - Retail Servicing

Mtbachelor

Buffalo, New York, United States of America
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
Retail servicing team leadership
Workflow monitoring and management
Quality assurance control reviews
Serves as team leader within assigned Retail Servicing unit with guidance from manager and manages workflow, exceptions, and process improvements

Job Summary

  • Serves as team leader within assigned Retail Servicing unit with guidance from manager and manages workflow, exceptions, and process improvements.
  • Provides training and coaching to the Retail Servicing team, completes daily production reporting, and ensures adherence to company risk and regulatory standards.
  • Resolves complex customer issues and regulatory complaints while promoting an environment that supports belonging and reflects the M&T Bank brand.

Matching Summary

Serves as team leader within assigned Retail Servicing unit with guidance from manager and manages workflow, exceptions, and process improvements.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Retail Servicing team leadership
  • Workflow monitoring and management
  • Quality assurance control reviews
  • Customer issue resolution
  • General ledger reconciliation
  • Regulatory compliance adherence

Nice-to-have

  • Process improvement implementation
  • Vendor support and problem resolution
  • Onboarding new hires
  • Strong customer service skills
  • Promoting inclusive work environment
  • Use of spreadsheet and presentation software

Key Requirements

  • Minimum 5 years combined education and/or relevant work experience
  • Work leadership experience
  • Knowledge of relevant software
  • Ability to reconcile general ledger
  • Experience with regulatory compliance

Work Rights

Not specified

Tailored Resume

Cover Letter