Accenture PTE LTD is seeking a Customer Experience Manager in Singapore to design and optimize customer journeys for enterprise clients. The role involves collaboration with cross-functional teams to enhance customer satisfaction through data-driven strategies
Job Summary
This role offers an unparalleled opportunity to grow and advance by helping transform leading organizations around the world.
You will partner with cross-functional teams to deliver seamless, data-driven experiences that improve customer satisfaction and loyalty.
The position requires presenting recommendations and roadmap plans to senior stakeholders while facilitating workshops and co-creation sessions.
Matching Summary
Match Score: 85
Accenture PTE LTD is seeking a Customer Experience Manager in Singapore to design and optimize customer journeys for enterprise clients. The role involves collaboration with cross-functional teams to enhance customer satisfaction through data-driven strategies.
Skills & Requirements
Must-have
7-15 years of Customer Experience experience
Customer journey mapping expertise
Stakeholder management in large enterprises
Qualitative and quantitative research methods
Cross-functional team leadership
Nice-to-have
Experience with CX tools like Qualtrics
Background in consulting or digital agencies
Knowledge of omnichannel experience design
Familiarity with MarTech and CRM systems
Innovation lab exposure
Key Requirements
7–15 years of experience in Customer Experience
Proven track record managing stakeholders in large enterprise environments
Strong understanding of design thinking and CX frameworks