Guest Relation Officer - Mandarin Speaking

Swissôtel Living Jakarta Mega Kuningan

South Jakarta, Indonesia
On-site
Mandarin speaking fluency required
Bahasa indonesia fluency required
English language fluency required
Swissôtel Living Jakarta Mega Kuningan is seeking a Mandarin-speaking Guest Relation Officer to enhance guest satisfaction through personalized service. The role requires fluency in Mandarin, English, and Bahasa, along with excellent communication and customer service skills to build strong relationships with guests

Job Summary

  • This position enhances guest satisfaction and loyalty by providing personalized service and support throughout their stay.
  • The role focuses on building strong relationships with guests, particularly those enrolled in loyalty programs.
  • Fluency in Mandarin, Bahasa Indonesia, and English is mandatory to personally assist guest inquiries.

Matching Summary

Match Score: 85

Swissôtel Living Jakarta Mega Kuningan is seeking a Mandarin-speaking Guest Relation Officer to enhance guest satisfaction through personalized service. The role requires fluency in Mandarin, English, and Bahasa, along with excellent communication and customer service skills to build strong relationships with guests.

Skills & Requirements

Must-have

  • Mandarin speaking fluency required
  • Bahasa Indonesia fluency required
  • English language fluency required
  • Personalized guest service delivery
  • Loyalty program relationship building

Nice-to-have

  • Strong communication skills
  • Detail-oriented service approach
  • Team collaboration abilities
  • Self-motivated energetic attitude
  • Professional grooming standards

Key Requirements

  • Mandarin language proficiency
  • Bahasa Indonesia language proficiency
  • English language proficiency
  • Professional appearance and grooming

Work Rights

Not specified

Tailored Resume

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