Customer Care Executive (contact Center)

AIG Malaysia Insurance Berhad

Malaysia
Primarily onsite
Inbound phone calls
Emails, faxes, social media channels
Resolve customer's complaint
AIG Malaysia Insurance Berhad is seeking a Customer Care Executive for its contact center, focused on delivering exceptional service to customers across various communication channels. The role requires strong communication skills, problem-solving abilities, and a proactive approach to customer service

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
  • We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Matching Summary

Match Score: 75

AIG Malaysia Insurance Berhad is seeking a Customer Care Executive for its contact center, focused on delivering exceptional service to customers across various communication channels. The role requires strong communication skills, problem-solving abilities, and a proactive approach to customer service.

Skills & Requirements

Must-have

  • inbound phone calls
  • emails, faxes, social media channels
  • resolve customer's complaint
  • first contact resolution
  • document all customer contact
  • English and Bahasa Malaysia proficiency

Nice-to-have

  • additional language/dialect knowledge
  • critical thinking
  • creative problem solver
  • positive attitude
  • adapt in fast-paced environment

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • Proficient in relevant computer applications

Work Rights

Not specified

Tailored Resume

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