Assistant Manager, Contact Center

Western World Insurance Company

Hong Kong, Hong Kong
On-site
Supervise customer service representatives
Handle customer inquiries via various channels
Achieve operational requirements
Western World Insurance Company is seeking an Assistant Manager for their Contact Center in Hong Kong. The ideal candidate will have over three years of experience in customer service within the insurance or financial services industry and possess strong leadership skills

Job Summary

  • Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
  • Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Match Score: 85

Western World Insurance Company is seeking an Assistant Manager for their Contact Center in Hong Kong. The ideal candidate will have over three years of experience in customer service within the insurance or financial services industry and possess strong leadership skills.

Skills & Requirements

Must-have

  • Supervise customer service representatives
  • Handle customer inquiries via various channels
  • Achieve operational requirements
  • Adhere to organizational policies
  • Meet agreed SLAs and Metrics

Nice-to-have

  • Growth and transformation mindset
  • Drive change and deliver high quality service
  • Stakeholder management across business functions

Key Requirements

  • Over 3 years experience in insurance/financial services
  • Proven leadership skills in managing a team
  • Proficient in spoken & written English & Chinese

Work Rights

Not specified

Tailored Resume

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