You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved
Job Summary
You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved.
You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
Matching Summary
You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved.
Skills & Requirements
Must-have
Bilingualism in English and French
Collections experience
Risk assessment reporting
Negotiation and decision making
Call centre environment experience
Customer service and risk balance
Nice-to-have
Knowledge of CAC's, CASPER, OLBB, OLMS, TS2
Understanding of Bankruptcy and Fraud
Familiarity with Personal and Business Products
Ability to work shifts Monday to Friday
Results driven mindset
Collaboration and communication skills
Key Requirements
2+ years of collections experience
Bilingual English and French
Ability to formulate intricate Risk Assessment Reports
Experience handling calls with clients and trustees
Ability to work shifts 8 am - 6 pm Monday to Friday