Service Desk Analyst - After Hours Fulltime And Part Time

Datacom

Auckland, New Zealand
Base salary; benefits: kiwi saver + subsidized lif...
On-site
Itil processes
Responding to telephone calls
Email and alert monitoring
Our Service Desk Analyst’s are the first point of contact for our clients, proactively problem solving any customer issues that come your way or escalating them as appropriate

Job Summary

  • Our Service Desk Analyst’s are the first point of contact for our clients, proactively problem solving any customer issues that come your way or escalating them as appropriate.
  • As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring.
  • Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services, offering continuous career development and progression.

Matching Summary

Our Service Desk Analyst’s are the first point of contact for our clients, proactively problem solving any customer issues that come your way or escalating them as appropriate.

Salary

Base salary; Benefits: kiwi saver + subsidized Life and Health Insurances, retail discounts

Skills & Requirements

Must-have

  • ITIL processes
  • responding to telephone calls
  • email and alert monitoring
  • proactively problem solving
  • escalating issues
  • after hours shifts

Nice-to-have

  • customer-centric superstars
  • passionate and enthusiastic
  • team players
  • self-starters
  • flexible to work weekends

Key Requirements

  • full New Zealand working rights required
  • IT qualification

Work Rights

Must have full New Zealand working rights

Tailored Resume

Cover Letter