Primary can base pyy range: $106,600 - $160,000 ca...
Fully remote
Customer relations and support
Technical acumen and problem-solving
Saas solution management
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Salary
Primary CAN Base Pay Range: $106,600 - $160,000 CAD; Additional CAN Location(s) Base Pay Range: $106,600 - $160,000 CAD; Bonus/Equity: role may be eligible for Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
customer relations and support
technical acumen and problem-solving
SaaS solution management
enterprise software support
customer advocacy and relationship building
Nice-to-have
sun-drenched optimism and drive
courageous collaborators
empathy and shared enthusiasm
proactive and personalized support experience
Key Requirements
7+ years of experience in product support, customer success, account management or consulting
5+ years of experience implementing or managing complex SaaS solution
Fluent in French (Canadian preferably)
BS or MS in a Technical Degree or equivalent experience