Associate, Payroll Client Services - Sat- Wed - Amer

njrf.xyz

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
**
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
** Remote is seeking an Associate for Payroll Client Services, focusing on supporting payroll inquiries from clients in a collaborative environment. The role requires experience in payroll customer service and operates on a fixed schedule from Saturday to Wednesday. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** Remote is seeking an Associate for Payroll Client Services, focusing on supporting payroll inquiries from clients in a collaborative environment. The role requires experience in payroll customer service and operates on a fixed schedule from Saturday to Wednesday. **

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • advanced knowledge in specific jurisdictions
  • excellent problem-solving capabilities
  • superior written and verbal communication skills
  • experience with Zendesk, Slack, and Notion

Nice-to-have

  • energetic, curious, motivated and ambitious
  • keen interest in continually enhancing expertise
  • collaborative and supportive atmosphere
  • ambitious problems, asynchronously, around the world

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter