Service Professional

Penn Mutual Life Insurance Company

Remote, US
Base: $48,000 - $52,000; bonus/equity: not specifi...
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1-3 years customer service experience
Life insurance or annuity product knowledge
Contact center experience required
** Penn Mutual Life Insurance Company is seeking a fully remote Service Professional to provide exceptional customer service to clients, policyholders, and financial professionals. The role involves managing inbound calls, resolving inquiries, and advocating for policyholders while fostering a meaningful and trusted experience. **

Job Summary

  • The Service Professional plays a vital role in delivering top-tier service to clients while ensuring every interaction reflects an unwavering commitment to excellence.
  • Team members are expected to actively listen to callers' needs, resolve inquiries promptly, and educate clients on complex life and annuity policy details.
  • This position offers a flexible 100% remote work model allowing employees to balance their lives while serving as a trusted voice for policyholders.

Matching Summary

Match Score: 75

** Penn Mutual Life Insurance Company is seeking a fully remote Service Professional to provide exceptional customer service to clients, policyholders, and financial professionals. The role involves managing inbound calls, resolving inquiries, and advocating for policyholders while fostering a meaningful and trusted experience. **

Salary

Base: $48,000 - $52,000; Bonus/Equity: Not specified; Benefits: Comprehensive suite of competitive benefits

Skills & Requirements

Must-have

  • 1-3 years customer service experience
  • Life insurance or annuity product knowledge
  • Contact center experience required
  • Microsoft Office proficiency (Excel, Word, Outlook)
  • Ability to work 8am-6pm ET shifts

Nice-to-have

  • Spanish language proficiency
  • LOMA or Series 6 certification
  • Five9 systems experience
  • Process improvement suggestions
  • Collaborative team environment contribution

Key Requirements

  • High school diploma or equivalent required
  • Bachelor's degree preferred
  • 1-3 years direct customer service experience
  • Experience with life insurance/annuity products
  • Contact center background required

Work Rights

Not specified

Tailored Resume

Cover Letter