The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
This is a phone-based customer service role supporting customers who are victims of scams, requiring excellent customer service and innovation.
The role offers a 12-month fixed term contract with hybrid working after initial in-office training and requires working a rotating roster across extended operating hours.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound scam calls
Strong problem-solving and decision-making
Attention to detail and problem-solving
Ability to work rotating roster
Hybrid working with office attendance
Emotional resilience and communication skills
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Work in highly regulated environment
Experience with online and mobile financial services
Ability to handle aggressive or distressed customers
Key Requirements
12-month fixed term contract
Full time 38 hours per week
Experience in Financial Services Industry preferred
Strong customer service skills
Ability to resolve basic customer complaints
Emotional resilience for high volume customer interactions