German-speaking L1 Support Specialist - Night Shift - Debrecen

UNISYS AUSTRALIA PTY LIMITED

Debrecen, Hungary
Monthly gross 44,200 huf cafeteria; fixed extra la...
Hybrid
German c1 language proficiency
English language proficiency
2 years service desk experience
Unisys Australia Pty Limited is seeking a German-speaking L1 Support Specialist for a night shift position in Debrecen, Hungary. The role focuses on providing technical assistance and customer support in a fast-paced environment, ensuring high-quality service delivery for a major Quick Service Restaurant client

Job Summary

  • This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.
  • The position requires managing incidents and service requests with a focus on First Contact Resolution while adhering to strict Service Level Agreements.
  • Employees benefit from hybrid working options, a monthly cafeteria allowance, private health insurance, and unlimited access to online training tools.

Matching Summary

Match Score: 85

Unisys Australia Pty Limited is seeking a German-speaking L1 Support Specialist for a night shift position in Debrecen, Hungary. The role focuses on providing technical assistance and customer support in a fast-paced environment, ensuring high-quality service delivery for a major Quick Service Restaurant client.

Salary

Monthly gross 44,200 HUF cafeteria; Fixed extra language allowance; Private Health Insurance Premium Package after 6 months

Skills & Requirements

Must-have

  • German C1 language proficiency
  • English language proficiency
  • 2 years service desk experience
  • Windows OS troubleshooting
  • Network environment support

Nice-to-have

  • QSR environment knowledge
  • POS and KDS systems understanding
  • Strong customer service orientation
  • Collaborative mindset for knowledge sharing
  • Critical thinking diagnostic reasoning

Key Requirements

  • Minimum 2 years in service desk role
  • C1 level German and English proficiency
  • Fundamental IT troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter