Customer Service Support Agent

North Carolina Department of Revenue

Raleigh, NC, US
Base: $39,244 - $68,679; bonus/equity: not specifi...
Hybrid
Data entry and document scanning
Review and validate taxpayer powers of attorney
Update account information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • You will handle data entry, document scanning, and key updates that keep our systems running smoothly in the Customer Service Division.
  • Employees enjoy excellent benefits including paid holidays, vacation, sick leave, paid parental leave, and a highly rated pension plan.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

Base: $39,244 - $68,679; Bonus/Equity: Not specified; Benefits: Paid holidays, vacation, sick leave, parental leave, pension plan, 401K, 457, 403(b) plans

Skills & Requirements

Must-have

  • Data entry and document scanning
  • Review and validate taxpayer powers of attorney
  • Update account information
  • Proficiency in word processing
  • Type at least 35 WPM with 95% accuracy

Nice-to-have

  • Good written and verbal communication skills
  • Professional and courteous behavior
  • Ability to work in a hybrid schedule after training

Key Requirements

  • High school diploma or GED
  • Two years of related administrative experience or equivalent combination
  • Subject to federal and state criminal background checks
  • Must meet North Carolina tax compliance requirements

Work Rights

Must meet North Carolina tax compliance requirements

Tailored Resume

Cover Letter