Customer Service Lead

Central Animal Hospital of Stoneham

Stoneham, MA, US
Base: $20.00-$24.00ph; bonus: $1,000 sign-on bonus...
Strong communication and interpersonal skills
Knowledge of veterinary workflows
3+ years customer service experience
The Veterinary Care Coordinator Supervisor is a key leadership position responsible for elevating client experience and front desk team performance

Job Summary

  • The Veterinary Care Coordinator Supervisor is a key leadership position responsible for elevating client experience and front desk team performance.
  • Candidates will lead, support, and develop the reception team while ensuring smooth daily operations and an exceptional standard of care.
  • The hospital offers competitive pay ranging from $20.00 to $24.00 per hour along with a $1,000 sign-on bonus.

Matching Summary

Match Score: 75

The Veterinary Care Coordinator Supervisor is a key leadership position responsible for elevating client experience and front desk team performance.

Salary

Base: $20.00-$24.00/hour; Bonus: $1,000 sign-on bonus plus additional opportunities; Benefits: Medical, Dental, Vision, 401(k) match, PTO, CE allowance

Skills & Requirements

Must-have

  • Strong communication and interpersonal skills
  • Knowledge of veterinary workflows
  • 3+ years customer service experience
  • 1-2 years veterinary experience
  • High level of organization

Nice-to-have

  • Degree in veterinary or related field
  • 1-2 years leadership supervisory experience
  • Passionate about people and patient care
  • Patience empathy and team-first mindset
  • Experience with electronic medical records

Key Requirements

  • High school diploma required
  • Preferred degree in veterinary field
  • 3+ years customer service experience
  • 1-2+ years veterinary experience
  • 1-2+ years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter