Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts to ensure business objectives are met

Job Summary

  • The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts to ensure business objectives are met.
  • Candidates must possess deep technical acumen in Workday products like HCM, Payroll, and Financials to drive escalations and resolve critical incidents.
  • The position requires a proactive approach to identifying reliability issues and maintaining system availability while engaging with C-level executives.

Matching Summary

The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts to ensure business objectives are met.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work arrangements

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's technical degree
  • Workday HCM, Payroll, Financials expertise

Nice-to-have

  • C-level stakeholder engagement experience
  • Strong project management skills
  • Proactive risk mitigation approach
  • Cross-functional collaboration abilities
  • High-stress situation navigation

Key Requirements

  • 7+ years in product support or consulting
  • 5+ years managing complex SaaS solutions
  • Fluent French language proficiency
  • BS/MS in Computer Science or equivalent
  • Experience with HR, Payroll, or Finance domains

Work Rights

Not specified

Tailored Resume

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