Bdc Manager

Toyota of Downtown LA

Los Angeles, CA, United States
Base: $70,304.00 to $140,000.00; bonus/equity: not...
On-site
Customer relations process management
Develop continuous improvement plans
Gather accurate customer information
Lead customer relations process management by observing, installing, and training approved CR processes

Job Summary

  • Lead customer relations process management by observing, installing, and training approved CR processes.
  • Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
  • Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Matching Summary

Lead customer relations process management by observing, installing, and training approved CR processes.

Salary

Base: $70,304.00 to $140,000.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Customer relations process management
  • Develop continuous improvement plans
  • Gather accurate customer information
  • Build product and promotion knowledge
  • Utilize computer and phone skills

Nice-to-have

  • Fast track to success and development
  • Best in class industry benefits

Key Requirements

  • Previous customer service management experience
  • Bilingual and Fluent in Spanish
  • Ability to present information clearly
  • Ability to teach others
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter