Dispute Consultant

Bmousbenefits

Remote, Canada
Base: $36,600.00 - $67,500.00; bonus/equity: not s...
Fully remote
Credit card chargeback processing
Customer inquiry resolution
Merchant fund retrieval
Provides exceptional service to credit card customers by reviewing and analyzing each case with the goal of retrieving funds in question from merchants

Job Summary

  • Provides exceptional service to credit card customers by reviewing and analyzing each case with the goal of retrieving funds in question from merchants.
  • Ensures delivery of exemplary service by investigating and resolving client/customer questions and issues in a timely, efficient and effective manner.
  • BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

Provides exceptional service to credit card customers by reviewing and analyzing each case with the goal of retrieving funds in question from merchants.

Salary

Base: $36,600.00 - $67,500.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Credit card chargeback processing
  • Customer inquiry resolution
  • Merchant fund retrieval
  • Risk identification and escalation
  • Transaction processing

Nice-to-have

  • Proactive issue resolution
  • Adverse trend analysis
  • Process design and implementation
  • Risk Management Framework application

Key Requirements

  • 2-3 years relevant experience
  • Post-secondary degree desirable
  • Knowledge of Credit Card products
  • Understanding of risk management & compliance
  • Proven conflict resolution skills
  • In-depth knowledge of lending products

Work Rights

Not specified

Tailored Resume

Cover Letter