Manager, Process Management, Hardware Strategy (hybrid)

Capital One

Richmond, VA, US
Base: $122,100 - $139,400 (richmond, va); bonus/eq...
Hybrid (3 days in office, 2 days remote)
5 years process or project management experience
3 years google sheets or microsoft excel experience
Strategic forecasting for atm and non-atm hardware
Capital One is seeking a Manager for Process Management in Hardware Strategy to enhance the customer experience through effective hardware lifecycle management. The role requires strong analytical skills, project management experience, and a technical understanding of hardware procurement and vendor relationships

Job Summary

  • This role leads the evolution of physical customer touchpoints by managing the entire hardware lifecycle from strategic procurement to large-scale deployment.
  • The successful candidate will utilize advanced data analysis to build fleet health models and translate performance metrics into actionable roadmaps.
  • Capital One offers a comprehensive benefits package including performance-based incentive compensation and a hybrid work model requiring three days in the office.

Matching Summary

Match Score: 85

Capital One is seeking a Manager for Process Management in Hardware Strategy to enhance the customer experience through effective hardware lifecycle management. The role requires strong analytical skills, project management experience, and a technical understanding of hardware procurement and vendor relationships.

Salary

Base: $122,100 - $139,400 (Richmond, VA); Bonus/Equity: Performance based incentive compensation available; Benefits: Comprehensive health, financial, and well-being support

Skills & Requirements

Must-have

  • 5 years Process or Project Management experience
  • 3 years Google Sheets or Microsoft Excel experience
  • Strategic forecasting for ATM and non-ATM hardware

Nice-to-have

  • High data IQ with anomaly detection skills
  • Understanding of physical hardware impact on CX
  • Lean or Six Sigma certification

Key Requirements

  • High School Diploma, GED, or equivalent
  • Minimum 5 years in Process or Project Management
  • Minimum 3 years using Google Sheets or Excel
  • Not eligible for new employment authorization sponsorship

Work Rights

Not specified

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