Digital Customer Experience Specialist

Caterpillar Inc.

Base: $112,710.00 - $183,140.00; bonus/equity: inc...
Not specified
Voice of customer and voice of dealer synthesis
Business analysis and requirement documentation
Software problem management strategies
Caterpillar Inc. is seeking a Digital Customer Experience Specialist to enhance customer and dealer experiences through effective feedback synthesis and actionable insights. The role involves collaboration across various teams to translate Voice of Customer and Voice of Dealer feedback into impactful product developments

Job Summary

  • This role owns the end-to-end intake and synthesis of Voice of Customer and Voice of Dealer feedback to shape the Cat AI Assistant product roadmap.
  • The position requires translating customer insights into high-quality work items including problem statements and user stories for engineering teams.
  • Candidates will benefit from working with a Fortune 100 leader on emerging technologies within an inclusive global environment.

Matching Summary

Match Score: 85

Caterpillar Inc. is seeking a Digital Customer Experience Specialist to enhance customer and dealer experiences through effective feedback synthesis and actionable insights. The role involves collaboration across various teams to translate Voice of Customer and Voice of Dealer feedback into impactful product developments.

Salary

Base: $112,710.00 - $183,140.00; Bonus/Equity: Incentive bonus mentioned; Benefits: Medical, dental, vision, 401(k), HSA, FSA, parental leave, tuition reimbursement

Skills & Requirements

Must-have

  • Voice of Customer and Voice of Dealer synthesis
  • Business analysis and requirement documentation
  • Software problem management strategies
  • Cross-functional partnership with product teams
  • Actionable insight generation from feedback

Nice-to-have

  • Critical thinking and decision-making skills
  • Clear communication with technical stakeholders
  • Experience with AI and telematics technologies
  • Ability to differentiate signal from noise
  • Transparent issue tracking and resolution

Key Requirements

  • Knowledge of business analysis techniques
  • Understanding of software engineering practices
  • Experience managing software product issues
  • No visa sponsorship available

Work Rights

Not specified

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