This executive-level position requires designing and implementing a comprehensive service operating model to scale Thermo Fisher's field service organization in Israel
Job Summary
This executive-level position requires designing and implementing a comprehensive service operating model to scale Thermo Fisher's field service organization in Israel.
The role involves managing field service operations, enhancing customer satisfaction, and achieving business objectives while delivering exceptional support for sophisticated scientific equipment.
Working closely with commercial teams, the successful candidate will identify new business opportunities and ensure service excellence to help customers make the world healthier, cleaner, and safer.
Matching Summary
This executive-level position requires designing and implementing a comprehensive service operating model to scale Thermo Fisher's field service organization in Israel.
Skills & Requirements
Must-have
6+ years technical service operations experience
5+ years management experience leading teams
Multi-million dollar P&L responsibility
Field service strategy development
Customer relationship management skills
Nice-to-have
Six Sigma or continuous improvement methodologies
Experience with scientific instrumentation
Regulated industry background
Additional language skills preferred
Strong presentation skills in English
Key Requirements
Advanced Degree plus 6 years experience OR Bachelor's plus 8 years
Valid driver's license required
Ability to travel up to 50% within country
Proficiency with MS Office, CRM, and ERP systems
Ability to work effectively in a matrix organization