Customer Service Advisor - Spark Xtra 2026

Concentrix

Quezon City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • use decision-support tools
  • listen attentively to customer needs
  • maintain basic product knowledge

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • tolerance for repetitive work
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months of relevant experience
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter