Senior Production Readiness Manager

Workday

**
4+ years product support experience
Bs or ms in technical degree
Fluent spoken and written english
** Workday is seeking a Senior Production Readiness Manager to join their fully remote team. This customer-facing role requires technical expertise, project management skills, and the ability to foster strong relationships with customers during the deployment of their software solutions. **

Job Summary

  • The role serves as the voice of the customer, taking full ownership of engagements during deployment periods for large strategic accounts.
  • Candidates must possess a solid grasp of underlying technologies and the ability to demonstrate Workday architecture on all engagements.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or with customers.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Production Readiness Manager to join their fully remote team. This customer-facing role requires technical expertise, project management skills, and the ability to foster strong relationships with customers during the deployment of their software solutions. **

Skills & Requirements

Must-have

  • 4+ years product support experience
  • BS or MS in Technical Degree
  • Fluent spoken and written English
  • Experience with complex SaaS solutions
  • Strong analytical and problem solving skills

Nice-to-have

  • Crisis management experience
  • Experience with Workday ERP systems
  • Ability to thrive with ambiguity
  • Passion for strong customer relations
  • Project management experience

Key Requirements

  • 4+ years in product support or consulting
  • 7+ years technical support for Sr. level
  • BS/MS in Computer Science or MIS
  • English fluency required
  • APJ shift availability (6:30am-3:30pm India time)

Work Rights

Not specified

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