Director - Homeowner Insights

Newrez

On-site
Stratmor and j.d. power survey management
Customer voice (voc) analytics expertise
Power bi or tableau visualization skills
Newrez is seeking a Director of Homeowner Insights to lead the integration and analysis of homeowner feedback across various channels to enhance customer experience. The ideal candidate will have over eight years of experience in customer insights and analytics, particularly within the mortgage industry, and demonstrate strong storytelling and analytical skills

Job Summary

  • The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization by synthesizing data from STRATMOR, J.D. Power, and internal feedback channels.
  • This leader transforms complex data into clear, compelling narratives that inform operational decisions and support closed-loop action planning to improve customer loyalty and efficiency.
  • Newrez offers a comprehensive total rewards package including medical, dental, and vision insurance, a 401(k) with employer match, and paid volunteer time off.

Matching Summary

Match Score: 85

Newrez is seeking a Director of Homeowner Insights to lead the integration and analysis of homeowner feedback across various channels to enhance customer experience. The ideal candidate will have over eight years of experience in customer insights and analytics, particularly within the mortgage industry, and demonstrate strong storytelling and analytical skills.

Skills & Requirements

Must-have

  • STRATMOR and J.D. Power survey management
  • Customer Voice (VOC) analytics expertise
  • Power BI or Tableau visualization skills
  • Root cause analysis and benchmarking
  • Cross-functional stakeholder partnership

Nice-to-have

  • Exceptional storytelling and narrative skills
  • Experience in regulated mortgage industry
  • Ability to influence senior executives
  • High learning agility and adaptability
  • Closed-loop action planning frameworks

Key Requirements

  • Bachelor's degree in Business, Analytics, Statistics, Marketing, Economics, or related field
  • 8+ years of experience in customer insights, VOC, analytics, or CX measurement
  • Experience with STRATMOR, J.D. Power, or mortgage lifecycle insights preferred

Work Rights

Not specified

Tailored Resume

Cover Letter