Loss Mitigation Liaison I

mvt.se

Getzville, New York, United States of America
Base: $22.61 - $37.67 hourly (usd); bonus/equity: ...
Inbound and outbound mortgage calls
Compliance with consumer collection laws
Mortgage servicing system documentation
This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process

Job Summary

  • This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
  • The role involves taking inbound and making outbound calls to delinquent mortgage loan borrowers investigating loss mitigation options or in foreclosure while maintaining compliance with applicable laws and regulations.
  • M&T Bank is committed to fair, competitive, and market-informed pay for employees and promotes an environment that supports belonging and reflects the M&T Bank brand.

Matching Summary

This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.

Salary

Base: $22.61 - $37.67 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound and outbound mortgage calls
  • Compliance with consumer collection laws
  • Mortgage servicing system documentation
  • Loss mitigation document review
  • Consumer financial information collection
  • Communication of foreclosure process

Nice-to-have

  • Knowledge of M&T systems
  • Promote inclusive work environment
  • Customer service skills
  • Understanding investor’s waterfall

Key Requirements

  • Combined 4 years higher education/work experience
  • Minimum 1 year collections or customer service experience
  • Ability to communicate effectively over the phone
  • Proficiency with word processing and spreadsheet software
  • Bachelor’s degree preferred
  • Mortgage collections experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter