Not specified; not specified; strong remuneration ...
Proven experience supervising customer-facing teams
Strong communication and coaching skills
Proficiency in ms office and crm platforms
The Supervisor plays a pivotal role in delivering an exceptional customer experience and ensuring the efficient daily operation of the Customer Care Centre
Job Summary
The Supervisor plays a pivotal role in delivering an exceptional customer experience and ensuring the efficient daily operation of the Customer Care Centre.
Employees benefit from a strong remuneration package and access to funded study schemes such as the industry leading Employee Scholarship Program.
Otis is the world's leading elevator and escalator manufacturing company that moves 2.4 billion people every day across more than 200 countries.
Matching Summary
The Supervisor plays a pivotal role in delivering an exceptional customer experience and ensuring the efficient daily operation of the Customer Care Centre.
Salary
Not specified; Not specified; Strong remuneration package
Skills & Requirements
Must-have
Proven experience supervising customer-facing teams
Strong communication and coaching skills
Proficiency in MS Office and CRM platforms
Ability to analyze performance data
Excellent organizational skills under pressure
Nice-to-have
Demonstrated ability to deliver high-quality service
Experience with digital tools and automation
Commitment to fostering psychological safety
Innovative mindset for process improvement
Key Requirements
Proven experience supervising or leading a team
Experience in a customer-facing or contact-centre environment