Assistant Front Office Manager

Fairmont Pittsburgh

Pittsburgh, PA, United States
On-site
Guest service initiatives
All loyalty program execution
Monitor established standards
Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein

Job Summary

  • Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein.
  • Focus the department on guest service initiatives and drive guest satisfaction score results.
  • Consistently offers professional, engaging and friendly service.

Matching Summary

Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein.

Skills & Requirements

Must-have

  • Guest service initiatives
  • ALL loyalty program execution
  • Monitor established standards
  • Colleague briefings

Nice-to-have

  • Fanatical guest service orientation
  • Professional, engaging, and friendly service

Key Requirements

  • Minimum 1 year progressive Front Office operations experience
  • Luxury property management experience preferred
  • Computer knowledge and proficiency in PMS (Opera) and Microsoft Office
  • Availability to work evenings, weekends and overnights
  • Extended periods of walking or standing

Work Rights

Not specified

Tailored Resume

Cover Letter