Lead Service Designer

Bupa

London, United Kingdom
Up to £65k; not specified; not specified ph
Hybrid
Service design and product design expertise
Lead projects and establish service design
Customer journey maps and service blueprints
You will lead projects, establish service design at Bupa and mentor other team members

Job Summary

  • You will lead projects, establish service design at Bupa and mentor other team members.
  • You will have strong service design skills, paired with product design skills/background.
  • Our benefits are designed to make health happen for our people.

Matching Summary

You will lead projects, establish service design at Bupa and mentor other team members.

Salary

Up to £65k; Not specified; Not specified

Skills & Requirements

Must-have

  • Service design and product design expertise
  • Lead projects and establish service design
  • Customer journey maps and service blueprints
  • Facilitate cross-discipline workshops
  • Figma and UserTesting.com knowledge
  • Champion accessibility for users

Nice-to-have

  • Service design mindset
  • Strong storyteller
  • Experience in FCA regulated business
  • Motivator of peers
  • Psychological safety and candour

Key Requirements

  • Experience creating customer journey maps
  • Experience with qualitative and quantitative research
  • Established 'design thinker' approach
  • Managing complexity across multiple streams of work

Work Rights

Not specified

Tailored Resume

Cover Letter