Customer Care Representative

FedEx

Kingston, Jamaica
**
Two years customer service experience
English proficiency 450 toeic points
Fedex tracking systems knowledge
** FedEx is seeking a Customer Care Representative in Kingston, Jamaica, to provide exceptional service to both external and internal customers, ensuring timely responses and resolution of issues. The role encompasses various responsibilities, including handling inquiries, maintaining customer records, and collaborating with sales managers, alongside a requirement for a high school diploma and relevant experience. **

Job Summary

  • The role serves as the direct contact for targeted accounts providing priority assistance for their requests.
  • Employees must analyze ongoing trends affecting customer satisfaction and provide feedback for improvement opportunities.
  • The position requires resolving shipment delays or problems by communicating continuously until the issue is resolved.

Matching Summary

Match Score: 75

** FedEx is seeking a Customer Care Representative in Kingston, Jamaica, to provide exceptional service to both external and internal customers, ensuring timely responses and resolution of issues. The role encompasses various responsibilities, including handling inquiries, maintaining customer records, and collaborating with sales managers, alongside a requirement for a high school diploma and relevant experience. **

Skills & Requirements

Must-have

  • Two years customer service experience
  • English proficiency 450 TOEIC points
  • FedEx tracking systems knowledge
  • Microsoft Office and PC skills
  • Typing speed 35 WPM minimum

Nice-to-have

  • Foreign language proficiency
  • Negotiation of sensitive issues
  • Team working skills
  • Problem solving abilities
  • Detail oriented approach

Key Requirements

  • High School diploma required
  • Minimum two years related experience
  • TOEIC score of 450 or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter