Senior Ax Technical Consultant

NTT DATA

Hybrid
Moderate-level experience in managed services
Knowledge of ticketing tools like servicenow
Familiarity with itil processes
NTT DATA is seeking a Senior Ax Technical Consultant to support cross-technology infrastructure and managed services, emphasizing proactive incident resolution and client satisfaction. The role requires collaboration with various teams, adherence to ITIL processes, and a commitment to maintaining service quality in a diverse and inclusive work environment

Job Summary

  • The role involves maintaining clients' IT infrastructure by proactively monitoring, investigating, and resolving technical incidents within agreed SLAs.
  • NTT DATA is a $30+ billion technology services leader serving 75% of the Fortune Global 100 with a focus on diversity and inclusion.
  • Candidates must be able to adapt to changing circumstances, work longer hours when necessary, and handle client escalations professionally.

Matching Summary

Match Score: 85

NTT DATA is seeking a Senior Ax Technical Consultant to support cross-technology infrastructure and managed services, emphasizing proactive incident resolution and client satisfaction. The role requires collaboration with various teams, adherence to ITIL processes, and a commitment to maintaining service quality in a diverse and inclusive work environment.

Skills & Requirements

Must-have

  • Moderate-level experience in managed services
  • Knowledge of ticketing tools like ServiceNow
  • Familiarity with ITIL processes
  • Ability to work longer hours when necessary
  • Bachelor's degree in IT/Computing or equivalent

Nice-to-have

  • Experience working with vendors and third parties
  • Proven ability to communicate across cultures
  • Positive outlook under pressure
  • Commitment to client-centric interactions
  • Collaboration with automation teams

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent work experience
  • Moderate-level experience in cross-technology infrastructure
  • Proficiency in planning activities and projects

Work Rights

Not specified

Tailored Resume

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