In this role, you will support multiple areas of the front office including Guest Service, Concierge and Porter services, ensuring our guests enjoy a smooth and memorable experience from arrival to departure
Job Summary
In this role, you will support multiple areas of the front office including Guest Service, Concierge and Porter services, ensuring our guests enjoy a smooth and memorable experience from arrival to departure.
As part of the global Accor network, we’re dedicated to creating memorable moments for our guests and meaningful career opportunities for our team.
Access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
Matching Summary
In this role, you will support multiple areas of the front office including Guest Service, Concierge and Porter services, ensuring our guests enjoy a smooth and memorable experience from arrival to departure.
Skills & Requirements
Must-have
Guest Service
Concierge and Porter services
Handle guest enquiries
Maintain accurate guest records
Opera Cloud experience highly regarded
Nice-to-have
Friendly and versatile
Teamwork, creativity and genuine service
Thrive in a fast-paced environment
Attention to detail
Promote Accor loyalty programs
Key Requirements
Experience in hotel front office or customer-facing hospitality role