Supervisor, Verbal Complaints- Compliance Servicing

Newrez

Fully remote
6+ years related experience
Prior supervisory experience required
Superior verbal communication skills
The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly and prevent risk exposure

Job Summary

  • The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly and prevent risk exposure.
  • Employees are empowered to make an impact through superior service, simple processes, and clear communication within a team built on heart and hustle.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, paid parental leave, and volunteer time off.

Matching Summary

The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly and prevent risk exposure.

Skills & Requirements

Must-have

  • 6+ years related experience
  • Prior supervisory experience required
  • Superior verbal communication skills
  • Intermediate MS Office knowledge
  • Familiarity with SQL and Tableau

Nice-to-have

  • Knowledge of loss mitigation processes
  • Experience with ILS systems
  • Strong organizational skills
  • Ability to adapt quickly to changes
  • Commitment to customer service excellence

Key Requirements

  • High School Diploma required; Bachelor's preferred
  • 6+ years of related experience
  • Prior supervisory experience mandatory
  • Must possess smartphone meeting security standards
  • On-site work requirement (not remote)

Work Rights

Not specified

Tailored Resume

Cover Letter