Director Of Customer Revenue & Retention

Harris Chronic Care

Manchester, United Kingdom
Not specified; benefits: 25 days holiday, 5 person...
Hybrid
B2b saas commercial leadership experience
Net revenue retention (nrr) improvement
P&l ownership and financial forecasting
This senior role serves as the commercial lead responsible for delivering £10–13m in growth through existing customer revenue streams

Job Summary

  • This senior role serves as the commercial lead responsible for delivering £10–13m in growth through existing customer revenue streams.
  • The Director will own the department P&L, manage monthly forecasting, and lead Account Management, Renewals, and Customer Satisfaction teams.
  • Onefile offers a competitive benefits package including 25 days holiday, private medical care, and an Employee Share Ownership Plan.

Matching Summary

This senior role serves as the commercial lead responsible for delivering £10–13m in growth through existing customer revenue streams.

Salary

Not specified; Benefits: 25 days holiday, 5 Personal Days, £325 Lifestyle Reward, Private medical/dental, Employee Share Ownership Plan

Skills & Requirements

Must-have

  • B2B SaaS commercial leadership experience
  • Net Revenue Retention (NRR) improvement
  • P&L ownership and financial forecasting
  • Account Management team scaling
  • Churn reduction strategies
  • Upsell and cross-sell execution

Nice-to-have

  • Experience with public sector or education clients
  • Strong executive relationship building skills
  • Background in regulated environments
  • Cross-functional collaboration with Product teams
  • Ability to thrive in evolving scale-up processes

Key Requirements

  • Proven senior leadership in B2B SaaS
  • Track record of improving Net Revenue Retention
  • Experience managing complex multi-stakeholder customers
  • Strong revenue management discipline

Work Rights

Not specified

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