MAS India SVC South Core Payroll PV 167696

ADP

Pune, Maharashtra, India
On-site
1-3 years inbound international call center experience
Neutral accent for client conversations
Proficient in relevant computer applications
ADP is seeking motivated associates for its MAS Payroll Client Services team in Pune, India, to provide exceptional service to their clients via phone and chat support. The ideal candidates should have 1-3 years of experience in an inbound call center, possess strong communication skills, and be able to handle stressful situations effectively

Job Summary

  • The role involves handling client queries related to payroll via phone and chat while educating them on the WFN product.
  • Associates are expected to identify client pain points and suggest business process improvement ideas to enhance service quality.
  • The team provides best-in-class service to MAS Core clients, focusing on compliance, account maintenance, and report retrieval.

Matching Summary

Match Score: 85

ADP is seeking motivated associates for its MAS Payroll Client Services team in Pune, India, to provide exceptional service to their clients via phone and chat support. The ideal candidates should have 1-3 years of experience in an inbound call center, possess strong communication skills, and be able to handle stressful situations effectively.

Skills & Requirements

Must-have

  • 1-3 years inbound international call center experience
  • Neutral accent for client conversations
  • Proficient in relevant computer applications
  • Good arithmetic skills
  • Ability to multitask across various applications

Nice-to-have

  • Passionate about achieving career heights
  • Willing to suggest business process improvements
  • Strong logical reasoning abilities
  • Fair knowledge of customer satisfaction surveys
  • Team-oriented mindset

Key Requirements

  • 1-3 years of inbound international call center experience
  • Superior listening, verbal, and written communication skills
  • Good academic record

Work Rights

Not specified

Tailored Resume

Cover Letter