The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met
Job Summary
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
This role has in-depth knowledge of the company's products and services and develops and broadens relationships with customers to fully understand needs and wants.
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Matching Summary
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
Skills & Requirements
Must-have
customer order placement
negotiate sale and purchase price
customer relationship building
product sourcing
cost effective shipping determination
complex customer inquiries
Nice-to-have
guidance to less experienced reps
drive process improvements
quality and safety responsibility
Key Requirements
High school diploma or GED
Five (5) or more years of related experience
Excellent communication skills
Ability to multi-task and time management
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail