The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors
Job Summary
The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors.
Manage day-to-day project, making sure project is delivered on time, within budget and quality expectations are met.
Create change management plan which might include proper UAT and training and setting up hotline for users where they can raise issues and ask questions.
Matching Summary
The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors.
Skills & Requirements
Must-have
end-to-end project delivery
liaison between Business, IT, Vendors
translate business requirements
drive system adoption
change management practices
human-centered design approach
Nice-to-have
pioneering innovators
healthier, longer, better lives
positive, sustainable change
develop a better tomorrow
Key Requirements
Bachelor's degree in IT, computing, engineering
Minimum 5 years IT project management/delivery experience
Domain knowledge in Customer Care, Contact Center, CRM