Product Onboarding Advocate

Thomson Reuters

CDMX, Mexico
Hybrid
Customer service experience
Proactive customer contact
Product adoption increase
Deliver Product Onboarding Program and foster relationships with first year customers

Job Summary

  • Deliver Product Onboarding Program and foster relationships with first year customers.
  • Serve as primary point of contact (phone and/or email) through onboarding program.
  • We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Matching Summary

Deliver Product Onboarding Program and foster relationships with first year customers.

Skills & Requirements

Must-have

  • Customer service experience
  • Proactive customer contact
  • Product adoption increase
  • Resolve customer issues
  • Relationship building skills

Nice-to-have

  • Thomson Reuters software knowledge
  • Peer coaching atmosphere
  • Constructive feedback provision
  • AI-enabled future readiness

Key Requirements

  • 1-3 years customer service experience
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter