Customer Experience (cx) & Customer Journey Specialist– Cadillac

Cadillac

São Caetano do Sul, Brazil
Hybrid
Customer journey development
Cross-functional coordination
Voice of customer analysis
Design and optimize the end-to-end customer journey for the Cadillac brand, ensuring a customer-centric culture and delivering a memorable, luxury experience

Job Summary

  • Design and optimize the end-to-end customer journey for the Cadillac brand, ensuring a customer-centric culture and delivering a memorable, luxury experience.
  • Lead customer journey workshops with cross-functional teams, create and sustain a customer-centric community, and coordinate meetings to ensure synchronized execution of customer journey processes.
  • Analyze Voice of Customer data, translate it into actionable insights, present findings to internal stakeholders, and manage follow-up actions.

Matching Summary

Design and optimize the end-to-end customer journey for the Cadillac brand, ensuring a customer-centric culture and delivering a memorable, luxury experience.

Skills & Requirements

Must-have

  • Customer Journey Development
  • Cross-Functional Coordination
  • Voice of Customer Analysis
  • Data Analysis and Interpretation
  • Luxury Brand Experience

Nice-to-have

  • Design Thinking Methodologies
  • Test and Learn Approaches
  • Collaborative Work Style
  • Problem-Solving Skills
  • Strategic Agility

Key Requirements

  • Bachelor's degree required
  • Solid experience in related fields
  • Advanced or fluent English
  • No immigration sponsorship needed

Work Rights

Not specified

Tailored Resume

Cover Letter