The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding client's product or services.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
customer service orientation
strong computer navigation skills
ability to effectively communicate
demonstrate patience
work as a team member
Nice-to-have
listen attentively to customer needs
demonstrate empathy
flexible and adapt to changes quickly
tolerance for repetitive work
Key Requirements
High school diploma
three to six months of relevant experience preferred
Ability to work as a team member, as well as independently