Night Auditor

The Hoxton

Florence, Italy
On-site
Guest experience management
Accurate billing and payments
Overnight safety and security
Ensure guest experience never flags, even at night, treating guests as individuals and making their stay special

Job Summary

  • Ensure guest experience never flags, even at night, treating guests as individuals and making their stay special.
  • Deal with guest arrivals and departures, ensuring all bills are correct and assisting the Night Manager with end-of-day procedures.
  • Maintain a positive and friendly attitude, ensuring guest safety overnight and being the one-stop-shop for guest requests.

Matching Summary

Ensure guest experience never flags, even at night, treating guests as individuals and making their stay special.

Skills & Requirements

Must-have

  • Guest experience management
  • Accurate billing and payments
  • Overnight safety and security
  • Front desk operations

Nice-to-have

  • Positive and friendly attitude
  • Team player
  • Problem-solving skills
  • Adaptable and willing to try new things

Key Requirements

  • Familiarity with Opera or similar front desk system
  • Understanding of GDS
  • Confidence and ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter