Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
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3 years saas enterprise software experience
Object oriented programming knowledge
Log file analysis capability
** Workday is seeking a Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. This fully remote role requires experience in SaaS enterprise software and offers opportunities for professional growth in a collaborative and supportive environment. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive solutions.
  • Workday offers flexible work schedules requiring at least half of the time each quarter to be spent in-office or with customers.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for critical business issues.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. This fully remote role requires experience in SaaS enterprise software and offers opportunities for professional growth in a collaborative and supportive environment. **

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS Enterprise software experience
  • Object Oriented Programming knowledge
  • Log file analysis capability
  • SQL syntax proficiency
  • API client experience

Nice-to-have

  • HCM or Talent Acquisition solution experience
  • SOAP WSDL XML web service integration
  • Health monitoring tools usage
  • Knowledge Centered Service contribution
  • Resilience in tight resolution timeframes

Key Requirements

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with API clients like Postman or SoapUI

Work Rights

Not specified

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